If you're attempting to log into your Qoins account after our bank migration date (July 20th), you'll be asked to verify your identity as part of the process.
Why do I need to verify my identity?
For customers to successfully complete the migration process, we’re required to verify the identity of each account; new or existing.
Why am I getting errors when trying to verify my identity?
If you’re getting an error during the identity verification process, your account may be “on hold” due to our current bank migration. If this is your first time attempting to migrate after the July 20th cut-off, please reach out to support, as we are working to complete updates on every attempt.
I don’t want to migrate. What now?
For customers that believe they may still have funds in their account but would like to close their account, please send a support ticket with subject line: “deactivation request; not migrated” via email@example.com
I’ve already reached out to Support.
If you have already submitted a ticket to our Support Team, we kindly ask that you bear with us for a
response. Our in house representatives are answering every concern as quickly as possible but with the recent influx of Support requests, some customers are experiencing delayed response times.
Again, to those Qoins customers affected by the migration, we sincerely apologize for any inconvenience and thank you for your patience as we work towards getting this issue resolved.